This Privacy Policy explains how Metabica, a brand of Markstor (“Metabica”, “we”, “us” or “our”), collects, uses, shares and protects your information when you visit metabica.com or interact with us. By using our website, you agree to the practices described here.

Information we collect

We collect information you provide directly and information gathered automatically when you use our site:

• Information you give us: name, email address, phone number, shipping and billing address, order details, account login details, waitlist sign-ups, and any messages you send us.
• Information collected automatically: device and browser type, IP address, pages visited, referring links, and similar usage data, collected through cookies and analytics tools.
• Payment information: payments are processed by our third-party payment gateway (such as Razorpay). We do not store your full card or banking details on our servers.

How we use your information

• To process, fulfil and deliver your orders and provide customer support.
• To manage your account and respond to your enquiries.
• To send order updates, and — where you have opted in — marketing communications, which you can unsubscribe from at any time.
• To operate, improve and secure our website and prevent fraud or misuse.
• To comply with applicable legal and regulatory obligations.

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how it is used (for example, through analytics services). You can control or disable cookies through your browser settings, though some features may not work as intended without them.

How we share information

We do not sell your personal data. We share it only as needed with:

• Service providers who help us run the business — payment gateways, shipping and courier partners, email and analytics providers — under appropriate confidentiality obligations.
• Authorities or third parties where required by law, regulation or legal process, or to protect our rights, users or the public.
• A successor entity in the event of a merger, acquisition or sale of assets.

Data retention

We retain personal information for as long as needed to provide our services, comply with legal, tax and accounting requirements, resolve disputes and enforce our agreements.

Data security

We apply reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to access, correct, update or delete your personal data, withdraw consent, and opt out of marketing. To exercise these rights, contact us using the details below.

Children’s privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Third-party links

Our site may link to third-party websites (such as Markstor or social platforms). We are not responsible for the privacy practices or content of those sites; please review their policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the “Last updated” date revised accordingly.